Shipping Policy

Domestic Shipping

  • All orders pay a flat 10% per order shipping fee for standard shipping within the continental U.S. and its territories, with a minimum $4.95 charge.
  • International and Canadian orders are charged by weight (see below).
  • We also offer expedited shipping methods (3 Day Select, 2nd Day Air, and Overnight), which are charged via weight and distance based on published FEDEX rates. Our shopping cart system will calculate the price automatically and give you the option of picking the most economical method of delivery.

Tracking Your Package

If you have a tracking or delivery confirmation number, please use the tracking link provided on the bottom left side of the page under the Information header.

The Shipping Address

Here at The Juiceyacai.com LLC we have address correction software that will attempt to adjust your address so it is best recognized by postal carriers. This facilitates a quicker and more accurate delivery of your package.

If our address correction software does not recognize your address as provided, our customer service department will attempt to call or email you for any address adjustments that should be made. This most often occurs with military APO/FPO boxes or as a result of a missing apartment or suite number. If the address provided is not sufficient and the package is lost or returned, the customer will be responsible for all shipping charges.

If our customer service department does not receive a response within 2 weeks, we will send out your package with the address provided at the time of purchase.

Back Order Policy

While we attempt to stock every item we carry, a product may occasionally be on backorder with our suppliers. If any product in your order is out of stock, we will hold the order for up to 10 calendar days until the entire order can be shipped. After those 10 days, the available items will be shipped and the out of stock items that will be placed on back order. After at most 21 additional days, any back ordered items still out of stock will be refunded.

This policy does not apply to 2nd Day or Overnight shipping. If an item is out of stock for a 2nd Day or Overnight order, we will make every attempt to contact you for order adjustment immediately. Also, International orders may or may not be back ordered at our discretion.

Estimated Delivery Time

Standard Orders

  • Orders are usually processed and shipped within 24 hours. Please allow 3-5 business days for your order to arrive after placing the order.
  • If there is a delay for any reason (such as an out of stock item), you will be notified by e-mail or phone.
  • We prefer to ship using UPS, however, your order may be shipped by another carrier. Providing us with only a PO Box or any other non-UPS address method does not guarantee a FEDEX shipment.
  • If you are in a particular hurry to receive your order, we do offer expedited services. We use FEDEX 3 Day Select, 2nd Day Air and FEDEX USA Overnight Service in in the Continental U.S. We also offer UPS international services (please call or email for rate information.)
  • All orders to APO/FPO addresses will be shipped via USPS Priority Mail.

3 Day Select, 2nd Day Air or Overnight Orders

  • If you need your order fast, we will do everything we can to accommodate your needs. After you submit your order, please call our toll free number (bottom of every page) to tell us of your special needs.
  • Shipping charges are automatically calculated by our shopping cart system.
  • All overnight orders received by 11:59PM EST will be shipped the next business day, via FEDEX. Orders received after 11:59PM Eastern Time Friday, Saturday, or on Sunday will be processed on Monday.
  • Please note that there is no weekend delivery, no delivery to P.O. Boxes or APO/FPO and no delivery to international addresses for overnight packages.

Weekend Delivery

  • Orders shipped via FEDEX (Overnight, 2-day, and Ground) are delivered Monday through Friday only.
  • Orders shipped via USPS are delivered Monday through Saturday.

Alaska & Hawaii

  • Shipping to Alaska and Hawaii may require an additional two to four days.

International Shipping

  • All international orders are charged via weight and distance.
  • All international orders are shipped via USPS Global Priority Mail. All shipments are trackable. You can email "info@juiceyacai.com" with your name and order confirmation number for tracking information.
  • Please make sure your order is shipped to the same address where you receive your credit card monthly statement, otherwise we may require credit card verification via fax.
  • We ask that international customers please not send checks or money orders. These cannot be processed without being returned to the country of origin for collection, which involves a prohibitively large fee. Checks and money orders from overseas will be kept on file and not processed unless they are cashable within the US and contain sufficient shipping fees.
  • Please be aware that international orders may be subject to customs delays and additional taxes or duties, determined by the destination country. We do not determine the taxes and are not responsible for orders held as a result.
  • Customer returns of international orders for any reason must be shipped back at the customer's expense. We do not offer call tags for international orders.

Incorrect Packages

If any items in your package were missing or damaged, please contact customer service within 30 days of the original shipment. Claims made more than 30 days after the shipment will not be granted. Claims made within 30 days will be investigated and approved or denied at our discretion.

Language Assistance

We currently have customer service representatives available for order assistance in the following languages: English, Bulgarian, Russian, and Spanish.

Lost Packages

Any claims of packages that were not received must be made within 30 days of the original shipment. Lost package claims on orders that were shipped and/or tracked as delivered by one of our carriers are not valid if made more than 30 days after the shipment. Claims made within 30 days will be investigated and approved or denied at our discretion.

Recycled and Natural Packaging

The Juiceyacai.com LLC Company recognizes the importance of shipping your items so that they arrive in perfect condition, and we use a variety of packaging materials to protect the products you've ordered. But we also care about the environment, as do many of our customers. We promise to package your order with the most ecological materials available. Don't be surprised if your order arrives in a reused box or with reused "stuffing" inside. We take special care to purchase packaging materials that are made from recycled materials and that are recyclable. Virtually every JuiceyAcai Berry Co. order is shipped in a corrugated container composed of 25 to 30 percent post consumer recycled material. Once used, these containers are 100 percent recyclable for use in the manufacture of other paper products. Corrugated shipping containers are one of the most commonly accepted materials by either curbside recycling programs or at recycling centers nationwide.

MonaVie and The Juiceyacai.com LLC are pleased to introduce new, energy efficient bottle packaging for all MonaVie juice products. Made from 100% recycled materials, the new bottle packaging reinforces MonaVie's ongoing commitment to being environmentally conscious. Preliminary tests have demonstrated that the new packaging protects MonaVie bottles four times more effectively than previous packaging. Orders with the new bottle packaging have already begun shipping another great reason to open your upcoming orders of MonaVie juice products!

Payment Options

Major Credit Cards

We accept Visa, MasterCard, Discover and credit cards.

Incorrect Packages

If any items in your package were missing or damaged, please contact customer service within 30 days of the original shipment. Claims made more than 30 days after the shipment will not be granted. Claims made within 30 days will be investigated and approved or denied at our discretion.

Incorrect Packages

If any items in your package were missing or damaged, please contact customer service within 30 days of the original shipment. Claims made more than 30 days after the shipment will not be granted. Claims made within 30 days will be investigated and approved or denied at our discretion.

Incorrect Packages

If any items in your package were missing or damaged, please contact customer service within 30 days of the original shipment. Claims made more than 30 days after the shipment will not be granted. Claims made within 30 days will be investigated and approved or denied at our discretion.